DIAM Capital Markets Inc. maintains strict customer information privacy policies and uses state of the art technologies to safeguard customer information and communications from unauthorized intrusions.
DIAM Capital Markets Inc. recognizes that the growth of online services, including Internet services, has created additional privacy concerns, particularly for consumers.
Online privacy concerns focus primarily on the protection of “customer identifiable” information which an individual or other customer reasonably expects to be kept private. As the term suggests, “customer identifiable” information is information that, when associated with an individual identifies that individual, for example, a customer’s name, address, telephone number, and e-mail address.
Collection and Use: DIAM Capital Markets Inc. will collect and use customer identifiable information for billing purposes, to provide and change service, to anticipate and resolve problems with your service, or to create and inform you of products and services that better meet your needs. This means that DIAM Capital Markets Inc. may use your customer identifiable information, in conjunction with information available from other sources, to market new services to you that we think will be of interest to you, but we will not disclose your customer identifiable information to third parties who want to market products to you.
When you access the Internet, the computers that host web sites you visit (“web servers”) automatically receive some anonymous information. This “usage data” may include a record of which pages a web browser has visited. DIAM Capital Markets Inc. servers receive usage data when customers visit DIAM Capital Markets Inc. web sites, and when DIAM Capital Markets Inc. users visit other sites as well. DIAM Capital Markets Inc. may use usage data to provide advertising about goods and services that may be of interest to DIAM Capital Markets Inc. customers, or to provide customized features and services. DIAM Capital Markets Inc. will not use information about your activities on the Internet together with any information that identifies you without your consent.
DIAM Capital Markets Inc. and its advertisers may use various kinds of software devices to collect information about Internet use. Small files called “cookies” may be attached to your Web browser. These files identify your browser and save information such as passwords so that web sites can recognize you. You can set your browser to disable cookies, but some DIAM Capital Markets Inc. web sites (and other web sites) may not work properly if you do this. For more information about cookies, click here.
In addition, on some web sites, DIAM Capital Markets Inc. and its advertisers may use small bits of code called “one-pixel gifs,” or “clear gifs” embedded in some web pages, to make cookies more effective. DIAM Capital Markets Inc. will not associate the information these software devices collect with your name or e-mail address.
DIAM Capital Markets Inc. uses advertising companies to deliver advertisements on some DIAM Capital Markets Inc. web pages. The advertising companies may also receive some anonymous information about advertisement viewing by Internet users on DIAM Capital Markets Inc. web pages and other Internet sites. This information may be associated with a customer’s web browser, but cannot be associated with a name or e-mail address without the customer’s permission. (This means that advertising companies may know where your computer goes on the Internet, but they don’t know who you are unless you tell them.) DIAM Capital Markets Inc. does not supply customer identifiable information to advertising companies or to individual advertisers or other third parties. If you go to another web site, including an advertiser’s web site (for example by clicking on an advertisement), and request information or enter a contest, be aware that you may be authorizing another company, including an advertising company, to use information you supply. You can find out which advertising companies deliver advertisements on DIAM Capital Markets Inc. web page, read their privacy policies, and choose whether to let them collect information about what you do on the Internet by clicking on the advertising companies’ logo displayed on DIAM Capital Markets Inc. web page.
Customer Choice: A customer may choose not to receive direct marketing communications from DIAM Capital Markets Inc. in connection with DIAM Capital Markets Inc. online services. Upon such choice, DIAM Capital Markets Inc. (a) will not contact that customer directly with marketing messages about DIAM Capital Markets Inc. online services, and (b) will not use customer identifiable information obtained from that customer’s registration for or use of an online service to contact that customer with marketing messages about any DIAM Capital Markets Inc. products or services. A customer may choose not to receive such messages by e-mail, by mail, or by telephone by notifying us via the contact options set out in the “Contact Us” section of the DIAM Capital Markets Inc. web page.
Customer-identifiable information which a visitor volunteers at one of the DIAM Capital Markets Inc. web pages to order DIAM Capital Markets Inc. services other than online services will be protected just as if the information had been provided under more traditional ways of ordering that service.
Security: DIAM Capital Markets Inc. has implemented technology and security features and strict policy guidelines to safeguard the privacy of your customer identifiable information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.
E-mail Contents: DIAM Capital Markets Inc. will not read or disclose to third parties private e-mail communications that are transmitted using DIAM Capital Markets Inc. services except as required to operate the service or as otherwise authorized by law.
Improper Conduct: DIAM Capital Markets Inc. may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.
Account Information: DIAM Capital Markets Inc. honours requests from customers to review all customer identifiable information maintained in reasonably retrievable form, which currently consists of your name, address, e-mail address, telephone number and/or billing information, and will correct any such information which may be inaccurate. Customers may verify that appropriate corrections have been made.